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In addition, communication services 84 complaints, mainly reflecting the mobile Internet traffic anomalies, arbitrary deductions, operators promise unfulfilled, no reason to open or change course, poor signal issues. Internet service 84 complaints, mainly reflecting broadband failure, broken network, speed is not meeting the target, the operator can not be timely maintenance failures and other problems often arise. Complaints catering and accommodation services 35, mainly reflecting the restaurant or mandatory service charge credit card fees, fees overcharged tea place, limited use coupon, hotel network change or cancel orders for no reason, a bad hotel environment and other issues. Complaints about online shopping business sector admissibility report 101, accounting for 19.02% of total complaints, surged 274.07 percent compared with last year during the Spring Festival. It is reported that reflect the problems focused on: the Spring Festival holiday shipping, delivery is not timely, the business is not a replacement, refund and other commitments, the business did not implement the provisions of seven days no reason to return, quality problems, net purchases of goods, net purchases of goods difficult enjoying their after-sales service, online shopping hotels, resorts, entertainment and other services no reason to cancel the order, the net purchase of goods or services actually inconsistent with publicity. Editor: Li Tianyi Spring Festival, the most expensive day traffic? Not New Year's Eve, the first day! Guangzhou Daily News during the Spring Festival, the basic telecom enterprises to actively carry out all communications security work, take measures to ensure the safe operation of a communications network, smooth and steady, to provide customers with high-quality communication services. Combined with the Spring Festival holiday business characteristics, carried out a number of promotional activities Huimin convenience, to better meet the consumer demand of customers flow, the effective promotion of the Spring Festival holiday spending. Mobile data traffic during the Spring Festival consumption explosive growth. Spring Special Services WeChat New Year, red envelopes and other Internet companies to launch the network has become a mainstream form of entertainment New Year. WeChat and Alipay official data showed that New Year's Eve 2016, the total amount of micro-channel transceiver red 80.8 billion times, is eight times in 2015, the number of participants reached 420 million, the peak of micro-channel transceiver envelopes per 409,000. CCTV Spring Festival Evening interactive activities, Alipay 'shoop shoop a' total number of up to 324.5 billion times, peak 21 billion times / min. 4G Internet popularization of the Internet to enhance the rate, flow rates drop and New Year way of the Internet and other factors